Frequently Asked Questions

How fast will my items ship?

Please allow 3-5 business days for us to build your new favorite necklace and ship it to your door! We have a standard flat shipping fee along with an additional rush shipping fee! At this time we do not offer returns/exchanges. Please contact if there is an issue with your order.

Can I customize the placement of my charms?

I will place the charms in the order I think is best, unless otherwise noted. Leave a note at checkout under "order special instructions" if you have specific ideas about your charm placement, or if you want a picture of your items sent to you before shipment. If you are ordering more than one necklace or bracelet, please specify which charms go on which item.

Example: "I want the charms in this order from left to right" or "I want the initial charm on the far left side"

How should I clean my jewelry?

Click to view our Jewelry Care Instructions!